This practice started as a solo practice in the 1920s, and became a group practice in 1952. In 2007, the practice merged with Paddington Family Medical Centre, and relocated from Enoggera Terrace to the current location of 107 Latrobe Terrace, Paddington. It is now known as the “Paddington Medical Centre”. Conveniently located in inner city Brisbane, our doctors surgery is open 7 days a week and our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

 

 

The Paddington Medical Centre is committed to promoting health, well-being and disease prevention in all patients, in a caring and friendly environment. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

 

 

Consultations

 

 

Our practice operates on an appointment system. Please ring 3369 3922 to book an appointment or BOOK ONLINE. Our receptionists will make every effort to accommodate your preferred doctor and appointment time.

 

Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.

 

To help minimise waiting times, longer consultation times are available if required.  We encourage you to request an extended appointment if you have a number of things to discuss with your Doctor. If you are unsure whether you require a long appointment, please ask our receptionists.

 

 

If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

 

 

Care Outside Normal Opening Hours

 

 

After hours care is provided by Brisbane After Hours Doctors. To access the after hours care, please telephone the practice phone number (3369 3922) and your call will be transferred immediately.

 

 

Home Visits

 

 

Home visits are generally available for regular patients whose condition prevents them from attending the surgery. Home visits can be organised with the treating doctor and practice manager.

 

 

Telephone Access

 

 

GPs in the practice may be contacted during normal opening hours. If the doctor is unable to take your call, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. In an emergency your call will always be put through to a GP.

 

 

Billing Arrangements

 

 

We are a mixed billing practice. Any fees charged are payable at the time of consultation by cash, credit card or EFTPOS. Health care card, Pension Card and Seniors Card Holders will receive a $8 discount.

 

 

Information regarding our fee structure is available in the reception area.

 

 

We have facilities to send your receipt to Medicare on your behalf, please speak to reception staff for details.

 

 

Reminder System

 

 

Our practice is committed to preventative care. We may issue you with a reminder notice, sms or email from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist know.

 

 

SMS Smart Recall Service

 

Due to the rising cost and slower delivery service of posting letters, we have found a way to get these reminders and recalls out to our patients in a timely and effective manner with HotDoc.

 

You can now receive a SMART recall/reminder SMS directly to your mobile that contains a link to the recall you are due to receive, including Pap smears, immunisations, blood tests, bone density testing, injections etc.

 

This link will require you to verify your identity before you can receive the medical information contained in the recall.

 

To ensure you can use this service, please advise the receptionist of any change in contact details, especially mobile phone numbers.

 

We still have the ability to send out paper letters if you do not have a mobile or choose to opt out of the SMART recall/reminder service.

 

If you have any trouble with the new system, or have any questions, please call our clinic on 07 3369 3922  and the receptionists will be happy to help you. 

 

 

Privacy and Access to Medical Records

 

 

Patient health information is treated in the strictest confidence and in accordance with the RACGP Code of Practice.  Patient records are secured and are only available to those who are bound by patient confidentiality. Access to your own medical records is possible in most cases. For details ask at reception.

 

PRIVACY POLICY

 

 

Results

 

All patients who have had pathology and other tests are encouraged to arrange a follow-up appointment with their doctor. This will provide an opportunity to discuss the results and arrange any further action that may be required. Please speak with your doctor or practice nurse for further information.

 

 

Feedback and Complaints

 

 

Paddington Medical Centre welcomes your feedback. Please feel free to speak to your doctor or our practice manager, or alternatively you can write to us at:

 

 

Paddington Medical Centre, PO Box 269, Paddington     4064

 

 

If you are not satisfied with our response you may take your complaint further by contacting the Health Quality and Complaints Commission by post GPO Box 3089, Brisbane 4001 or by telephone 3120 5999

 

 

Smoking policy

 

 

This practice has a no smoking policy.

 


Accreditation

 

 

Paddington Medical Centre is a committed to quality improvement and is accredited with AGPAL (Australian General Practice Accreditation Limited).

THE PRACTICE

Paddington Medical Centre &
Travel Clinic

Level 4/107 Latrobe Terrace 

Paddington QLD 4064

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